Hello! I’m Tracy, and I serve as the Operations Manager at Lemonade Mental Health. My primary focus is to ensure your first steps with us are easy, supportive, and hopeful. I hold a Bachelor of Science degree and specialize in talking with every new client to genuinely understand your unique background and therapeutic needs. This careful conversation helps me thoughtfully connect you with the right clinician for either psychotherapy or medication management. I oversea a range of administrative and operational tasks, including scheduling appointments, initial consultations, supporting clinicians and communication,, managing schedule blocks, billing, coordinating client documentation. To best serve our community, I am happy to communicate with clients in English, Mandarin, and Cantonese. I look forward to making your start here at Lemonade Mental Health a smooth and positive one!